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Care Quality Commission

Key Objectives & Values

We will always aim to provide a warm and supportive service, maintaining the privacy and dignity of patients, and ensuring a culture of person-centred care.

We will provide a range of high-quality in-house medical services by a multidisciplinary team and refer externally when required to ensure access to the right expert for our patients.

We will communicate well with our patients making them feel valued and giving the information they need to make choices about their care and wellbeing.

  • Doctors consultation service (DCS)
  • Doctors treatment service (DTS)
  • Mobile doctor service (MBS)
  • Treatment of disease, disorder or injury
  • Surgical Procedures
  • Diagnostic and screening procedures
  • Maternity and midwifery services
  • Family planning service


The clinic has a Health and Safety Policy and Procedure in place and an identified Health and Safety Lead who ensures that the clinic is operating safely in accordance with guidance and legislation.

We have a comprehensive Infection Prevention and Control policy in place including cleaning and management of waste supported by risk assessments which are reviewed on a regular basis. Our location lends itself well to social distancing, hygiene, and cleanliness practices.

Patients, staff, and the clinicians are asked to wear face coverings on site (except when there is a medial reason not to do so). The building is well ventilated. Alcohol gel is available at the entrance and at each stage of the patient’s journey. A record of the clinic is held permitting compliance with “track and trace”.

The clinic staff understand that it is their responsibility to report accidents or incidents, raise concerns, report near misses both internally and externally. Staff meetings will provide opportunities for reporting and learning. Details are kept and the review of any incidents or accidents forms part of the internal audit system. The clinic’s team ensures appropriate investigations are conducted, any action points are identified, changes or improvements are made, and any lessons learned are shared with all staff both through formal written feedback as well as team meetings.

We will ensure that consent to care and treatment is always sought in line with legislation and guidance. Staff are trained to understand the relevant consent and decision-making requirements of legislation and guidance, including the Mental Capacity Act 2005 and other relevant national standards and guidance. Any concerns about a patient’s capacity to make an informed decision are addressed in the appropriate way through capacity assessments and best interest decision making with the appropriate people involved.


Our governance system ensures we monitor quality, operational activities, and finances. We will undertake regular audits to ensure compliance and all outcomes, action points identified, and lessons learned will be shared with staff and form part of our meetings.

We will ensure that patients’ concerns and complaints are listened and responded to, improving the quality of services. Patient feedback will be encouraged to give an indication of the quality of the services being provided. Complaints will be discussed in regular, scheduled complaints review meetings. Any complaints and feedback are

used for staff learning and development and to guide the operational management of our patients for the purposes of ensuring quality service delivery


The Clinic has the leadership capacity and capability to deliver high-quality safe care.

We participate in multidisciplinary working and share information, when required, for the safety and continuity of treatment and care. This coordinated way of health delivery will look to keep the health and care needs of the patient at the centre.

Staff have access to new policies and updates. Opportunities for learning, continuous improvement and innovation are encouraged.  This includes discussing clinical cases and service improvement suggestions at meetings, encouraging staff to attend key updates, seminars and conferences. All significant events are reviewed and used to make improvements via shared learning.

  • The location has ramp access for to support those patients who require wheelchair access.
  • Consulting rooms and an accessible toilet are available on the ground floor to support access for patients with disabilities.
  • There is a loop system on the phone and Relay UK services are accessed for hard of hearing patients.

General Medical Council

The GMC is an independent regulatory body for the medical profession responsible for overseeing the training, licensing, and registering of doctors, setting standards of good medical practice, and investigating specific concerns in order to maintain patient safety.

Dr. Farzad Entikabi: GMC no. 6105097

Dr. Rebecca Hayes: GMC no. 6134898

Dr. Daniel Beck: GMC no. 6146638

Dr. Martin Abbas: GMC no. 4581611

The Information Commissioner’s Office

Prime Health Partners is registered with the ICO. The Information Commissioner’s Office (ICO) upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

View Data Protection Register.


General Osteopathic Council

The General Osteopathic Council works with the public and the osteopathic profession to promote patient safety by setting, maintaining and developing standards of osteopathic practice and conduct.

Gina John: GOC No.5573


The Federation of Antenatal Educators (FEDANT) regulates Antenatal Educators, Breastfeeding Counsellors and Doulas in the UK. The Federation is a profession regulator for those operating in the field of Antenatal Education outside of the provision by statute. Registrants adhere to a Code of Ethics and Practice which governs how they work and behave.

Geraldine Miskin: FEDANT no. 13375

Regulatory Contacts

General Medical Council (GMC).

Email: [email protected]

Telephone: 0161 923 6602

Care Quality Commission (CQC).

National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA 

Telephone: 03000616161


The Information Commissioner’s Office (ICO)

Telephone: 0303 123 1113

The Federation of Antenatal Educators (FEDANT)

Communications House, 290 Moston Lane, Manchester M40 9WB

Email: [email protected]

Telephone: 0870 321 0428

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